Feature Request: Export Inbox Conversations + API/AI Integration

[Tiparts]

Hi Shopify team,

I’d love to see the following improvements to Shopify Inbox:

1. Conversation Export – There’s currently no way to export chat history (CSV or otherwise). This makes it impossible to analyze customer service quality at scale.
2. Sidekick Integration – Allow Sidekick to access Inbox conversation data so merchants can analyze reply quality, response times, and common issues directly in the admin.
3. External AI Integration (e.g., ChatGPT via MCP) – Expose Inbox data via API or MCP so merchants can connect external AI tools for deeper analysis, automated QA scoring, and workflow automation.

These features would significantly improve service quality monitoring for growing stores.

Thanks for considering!

[Custom-Cursor]

@Tiparts

Hi Shopify team,

I’d love to see the following improvements to Shopify Inbox:

1. Conversation Export – There’s currently no way to export chat history (CSV or otherwise). This makes it impossible to analyze customer service quality at scale.
2. Sidekick Integration – Allow Sidekick to access Inbox conversation data so merchants can analyze reply quality, response times, and common issues directly in the admin.
3. External AI Integration (e.g., ChatGPT via MCP) – Expose Inbox data via API or MCP so merchants can connect external AI tools for deeper analysis, automated QA scoring, and workflow automation.

These features would significantly improve service quality monitoring for growing stores.

Thanks for considering!

Hey, @Tiparts
Hope you are doing well!
Conversation export would be especially useful for merchants managing larger support volumes. Being able to analyze response times, recurring issues, and conversation quality outside Inbox would make the data much more actionable.