I’m not sure how to put in a features request - please can someone tell me if this way doesn’t work. I have been looking into how as a small business I can improve the experience for my EU customers of purchasing from myself, post Brexit as a UK business. Royal Mail have recommended a company call…

Hi @Christian48 I understand that you don’t have Registration Based Taxes setup on your store at this time. If you are selling to the UK/EU this will be an important step for you to complete. Depending on your tax setup you had on your store when we rolled this feature out, you may not have been au…

It was VAT. I have chased it up with the Austrian tax authority and also contacted Royal Mail to see if they can explain why the tax information was not passed through correctly, as I am assuming this is the case. We had also attached a commercial invoice containing all the relevant information …

I have just had a French customer write to say that he has just refused a parcel, after being asked for 13€ from postman and that he will not be ordering from us again due to this situation! There was notification on the La Poste tracking to say 2€ customs fees were due, which I was also surprised b…

@Boo14 Frustrating isn’t it? And as you say, what else can you do? The point I was making in my previous post is that you can do everything right and still get hit by this. We took the decision to suspend shipping because we didn’t want to burn up customer goodwill. There is a lot of frustration abo…

Carriers are having a hard time with this process. The best thing to do is to complain to them. UPS had problems the first week and corrected them. I see many carriers getting things strait. I am sorry it was at the expense of a customer.

UPS ? Please give me a break, don’t answer emails, don’t acknowledge anything beyond a “do not reply” response, check out the trust pilot reviews. Look at me, 20 days and counting and I sill can’t get packages out of Frankfurt, see attached file. DPD, Royal Mail, at least they engage with you, UPS i…

Our Shopify APP is ready. I will upload all the data without needing to do it manually. You will need to have your IOSS number from us. Then E-mail support@crossborderit.com with your Shopify Domain and we will build you a private link. In a few weeks when the public APP is working you will need t…

Hi there, really keen for this to happen too!

Could be a problem. We have used the IOSS number and had an email this morning from a Spanish customer saying that he was charged the VAT, even though we used CROSSBORDERIT. Do you think this was just a mistake by the Spanish post office, what do we do when this happens because the customer wants u…

Hi, we have had this with 2 customers. I think it was an issue with Royal Mail. We had written the IOSS no on the parcel, attached a Commercial Invoice detailing the tax paid by the customer and none of that seemed to have been taken into account. The first person I spoke to at Royal Mail said i…

Feature Request: Integration of Taxamo assure into the checkout for UK companies selling to EU

Start a Business

Dbaca July 27, 2021, 8:15pm 166

I hope this was solved.. Email me if not. info@crossborderit.com

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Feature Request: Integration of Taxamo assure into the checkout for UK companies selling to EU

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