I’m not sure how to put in a features request - please can someone tell me if this way doesn’t work. I have been looking into how as a small business I can improve the experience for my EU customers of purchasing from myself, post Brexit as a UK business. Royal Mail have recommended a company call…

Hi @Christian48 I understand that you don’t have Registration Based Taxes setup on your store at this time. If you are selling to the UK/EU this will be an important step for you to complete. Depending on your tax setup you had on your store when we rolled this feature out, you may not have been au…

Re the Click and Drop labels, I agree that there seems to be a problem with the IOSS number not auto-filling on some of them, so double-check your printouts! Further to my post the other day, we sent the French customer two parcels from separate despatch locations, one got there fine and he was not …

Apparently (according to the Click and Drop customer services) if the IOSS symbol is on the address label the EORI and IOSS numbers on the CN22 are not required. It all seems a bit of a risk and we won’t know for a couple of weeks if there are any charges!

@LauraECY Thanks for this. What is the IOSS symbol? I have not seen this on Click and Drop?? We are in the process of setting up a business account, as we used Drop and Go before, so are having to do everthing manually via a Personal C&D Account at the mo! Thanks.

[image: image.png] We are only using Click and Drop for EU orders as we want to continue supporting our Post Office using Drop and Go. Considering that the electronic customs information is supposed to be the important step it seems ridiculous that this tiny symbol can make a difference!

Hi @LauraECY Thanks. Unfortunately I can’t see the attachment on your message? I’ll have a look at Click & Drop too see if I can find something. We are using both D&G and C&D at the moment, too.

Sorry about that, I’ll try again! [Screenshot 2021-07-29 133130.jpg]

Thanks for that Laura. I have just looked back and re-generated the paperwork of some past orders and can see that only one (23rd July) has that symbol on it. I had noticed the IOSS number had not printed on that one, so hand-wrote it on myself. I’m just concerned about the one before that! Fingers …

That tallies with Click & Drop being updated on the 22nd. The IOSS number shouldn’t be visible on the address label or CN22 label though. Unless it’s the number of an online marketplace like Ebay or Amazon, it needs to be kept secret.

Thanks. That’s interesting. It was auto-printing out on our first few labels since 1st July. That must be why they have switched to the symbol! I will let our other despatch unit know!

That is really good to know thanks. Do you know why it has to be secret? Is it to avoid others getting hold of the number to use fraudulently? I assumed it was similar to the VAT no which is quite public.

Feature Request: Integration of Taxamo assure into the checkout for UK companies selling to EU

Start a Business

LauraECY July 29, 2021, 12:37pm 179

Sorry about that, I’ll try again!

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Feature Request: Integration of Taxamo assure into the checkout for UK companies selling to EU

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