I’m not sure how to put in a features request - please can someone tell me if this way doesn’t work. I have been looking into how as a small business I can improve the experience for my EU customers of purchasing from myself, post Brexit as a UK business. Royal Mail have recommended a company call…

Hi @Christian48 I understand that you don’t have Registration Based Taxes setup on your store at this time. If you are selling to the UK/EU this will be an important step for you to complete. Depending on your tax setup you had on your store when we rolled this feature out, you may not have been au…

I got a response from Royal Mail saying that I had done everything correctly and so it was an issue with the tax authorities in the countries. I have had a holding email from the Austrian tax people saying they are looking into it. I haven’t had any documentation from the other affected order so wil…

Hi @LauraECY This is so helpful thank you! I just learned a new word ‘Concatenating’ lol. I will give it a go now. In addition to the IOSS file did you upload a product file as mentioned in Crossborderit’s FAQ section? Thanks :slightly_smiling_face:

Our product catalogue is enormous so we haven’t done so. If it turns out that we need to then I will but for now I am focussing on having the orders in!

Just a quick FYI - I had the date format wrong. I’m sure you will spot this when you upload but the format needs to be yyyy-mm-dd

Hi @LauraECY , Yes thank you. After a bit of fiddling it is finally uploaded successfully. Thank you for your help! If you didn’t send that screenshot I would still be completely lost. You’re a star!

Hi @SMU Yes if you enter your IOSS number into your Click and Drop account under the setting section called ‘Trading Names’ it should automatically print an IOSS symbol on your postage labels. I would recommend checking each label to confirm as some people on here have mentioned it not showing up o…

Has anyone run into trouble with 0,00 EUR transactions? We ship ~5-10 replacement units a day at no cost to the customer and since pre July 1 they were under the 22 EUR threshold they just went DDU. A twist in IOSS is that it’s not just collecting VAT, it’s collecting duty (HTS) as well so even a 0 …

Hi @GuyWilliams Is it possible to just send it as a commercial sample?

@Candi_Q Sure, that’s OK for one’s and twos but it’s probably not compliant- it’s not actually a sample after all. Fact is, our 3PL tells us that no one is really sure what is (or is not) compliant so maybe I’ll just go ahead and do it. What a mess

Feature Request: Integration of Taxamo assure into the checkout for UK companies selling to EU

Start a Business

SMU July 30, 2021, 2:11pm 196

Is the IOSS symbol generated automatically if we enter our IOSS number on click and drop? Sorry, I may have missed this info earlier in the thread.

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Feature Request: Integration of Taxamo assure into the checkout for UK companies selling to EU

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