Yes I know. I mentioned in another thread that our system went down. It is hosted system and it too awhile for us to realize it and then to fix it. I did not really respond to the complaints because I was too busy scrambling with the vendor to fix the issue.
It is cleared up now. Having said that I think it is better to go to info@crossborderit.com This gets people to our Customer Service and they can engage support if there is a technical issue.