@Nitsa I think you’re right - luck does seem to play a part as initially I thought things seemed ok. I would expect a certain amount of teething issues, but hearing that postal operators / customs authorities are not at all ready to deal with IOSS is frustrating beyond words! I just thought there’d be more of an international outcry about it - like you say, it’s all countries outside of EU that must be experiencing these issues. Why isn’t it reported in the press?! I feel like I’m shouting and no one (other than you and others on here!) are listening! Anyway, thank you for the ear, I do appreciate it 