# Feature Request: Return Request Webhook

**URL:** <https://community.shopify.com/t/feature-request-return-request-webhook/222275>\
**Category:** Shopify Plus\
**Tags:** flow\
**Created:** [June 6, 2023, 3:53pm UTC](https://community.shopify.com/t/feature-request-return-request-webhook/222275 "2023-06-06T15:53:40Z")\
**Posts on this page:** 1\
**Page:** 1

## AI-generated summary

Feature request to improve how return requests are surfaced and automated in Shopify Plus.

- Current limitation: Shops only learn about return requests via Shopify Notifications, which aren’t granular; recipients get all notifications without per-user control.
- Requested changes:
  • Granular notifications: Allow admins to configure which users receive which notification types (not all-or-nothing).
  • New webhook: Fire an event when a customer initiates a return request in the customer portal. A webhook is an automated HTTP callback that lets external systems or internal automations react in real time.
- Intended use: Trigger Shopify Flow (Shopify’s automation tool) to route/handle return requests without needing third-party returns apps.
- Rationale: Enable targeted internal alerts and automated workflows specific to returns.
- Status/outcome: This is a feature request with no decisions or timeline provided; the thread remains open with no resolution noted.

<div class="post-metadata">

**Author:** ![Rob-Widdick](https://yyz1.discourse-cdn.com/shopifyforum/user_avatar/community.shopify.com/rob-widdick/32/134786_2.png) [@Rob-Widdick](https://community.shopify.com/u/Rob-Widdick)\
**Post date:** [June 6, 2023, 3:53pm UTC](https://community.shopify.com/t/feature-request-return-request-webhook/222275/1 "2023-06-06T15:53:40Z")

</div>

Hello, we are looking to submit a feature request to create a webhook when customers submit a return request.

Currently, the only way to get informed about a return request is through Shopify Notifications. However, Shopify Notifications are not granular enough for our use case (not all users should receive all notifications).

This is actually two feature requests:

1. Delineate notifications so that we can choose which users receive which notifications. By default, recipients receive all notifications. However, allow admins to adjust what notifications are received.
2. Add a new webhook for return requests initiated (eg: customer requests return from customer portal). We need to be notified through a separate means and we’d also like to use Shopify Flow to help handle the return request. We don’t currently use any apps for returns as they are unnecessary, we just need a Flow to run.

Thanks!