Feature Request - SFN Shipping Profiles

Shopify Discussion

Topic summary

A merchant is requesting the ability to link multiple shipping profiles to a single Shopify Fulfillment Network (SFN) rate. This would allow stores to offer customers different checkout options—such as a ‘free shipping’ rate and an ‘express shipping’ rate (e.g., $3.99)—even though both are fulfilled identically by SFN within the US.

Key Points:

  • The merchant reports that approximately 60% of customers chose to pay extra when this dual-rate option was previously available over 12 months ago
  • This feature would help merchants recoup significant shipping costs while offering perceived choice to customers
  • It bridges the gap between monetizing shipping and offering free shipping options
  • The request has been made repeatedly for over a year without implementation

Status: The feature remains unimplemented, and the merchant is seeking visibility and support for this change.

Summarized with AI on November 21. AI used: claude-sonnet-4-5-20250929.
1

I shout about this request every time I get the chance but first time on the boards to bring it a little visibility.

Request:

On fulfilment by SFN we PLEASE have the ability to link two shipping profiles to one SFN rate?

Result:

Although both are being fulfilled by SFN within the US, you will be able to have two rates customer facing at checkout, i.e. a ‘free rate’ (to those who are price sensitive) and an ‘express rate’ for those who want to pay $3.99 for the perception of fast shipping even though it is all the same service behind the scenes.

Why:

This will allow merchants to recoup a significant portion of their shipping costs and let’s them bridge the gap to monetise shipping (or at least offset) vs offering free shipping.

I know from experience this works exceptionally well as SFN previously allowed you to do this when they had two services little over 12 months ago. About 60% of my customers chose to pay the extra.

This is an IMPORTANT change and I don’t see why after more than a year it cannot be implemented. Rather frustrating at this point.