featured collection carousel not working

Store Design
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Topic summary

  • Issue: The Featured Collection carousel in a Shopify store is not activating even though the carousel option is checked. The merchant wants a sliding product gallery like in the provided screenshot and shared a shopifypreview link.

  • Response: A community member verified that the carousel works on the Dawn theme preview and asked the merchant to confirm that theme settings were saved.

  • Update: The merchant confirmed the settings were saved, but the section still does not display as a carousel like the reference image.

  • Assets: Two screenshots are central (desired appearance and the settings UI). No code snippets were shared.

  • Status: Unresolved/ongoing. Cause not identified, and no concrete fix or next steps have been established beyond confirming that settings were saved.

Summarized with AI on December 15. AI used: gpt-5.
1

hey,

i check the tick button of the featured collection carousel but its not working. I want it to look like this

batyaJandMore_0-1730709439129.png
batyaJandMore_0-1730709439129.png1495×775 113 KB

https://4mp98orouea1101g-65779892391.shopifypreview.com

batyaJandMore_1-1730709527671.png
batyaJandMore_1-1730709527671.png1840×817 221 KB

thanks in advance :slightly_smiling_face:

2

Hi @batyaJandMore

I’ve checked on the Dawn theme preview, and it still works. Can you double check again to see if you have saved it on the theme settings?

Thank you.

3

hey,

saved it but still not showing like the first img