The Featured collection section in the design view is updating with our products, but on the live site the products are not showing on the home page. This is not a problem with browser cache.
The theme is the free Crave Shopify theme.
Is this a common issue, or something that I did incorrectly? Seemed pretty straight forward from a design point of view.
Hi Berrycw,
I’m sorry to hear that you’re experiencing issues with the Featured Collection section on your live site. Let’s troubleshoot this together. Here are some steps you can take:
1. Verify Product Availability:
Confirm that the products in the featured collection are available for sale and have stock. If a product is out of stock or not available, it won’t be displayed.
2. Clear Shopify Cache:
Although you mentioned it’s not a browser cache issue, it’s also a good idea to clear the Shopify cache. You can do this by adding “?_t=0” to the end of your store URL and reloading the page.
3. Check Theme Settings:
Verify the settings within the Crave theme. Navigate to Online Store > Themes > Customize, then find the section related to the Featured Collection. Ensure that the correct collection is selected, and any other relevant settings are configured as needed.
If you provide more details about the steps you’ve taken and the results, I can offer more targeted assistance.
Hi. Thanks for the above. It was helpful.
For some reason the theme does not wish to change to any other Collection than the default collection set in the Product section. So I updated the default Collection and refreshed the Shopify cache and that has now sorted out the problem.
Thanks!
I am having the same issue.. Can you help? I do not understand how to update the default collection. I am not aware of where to find the default. Can you please assist?