There is a featured product but there is no way to interact with it, even after hiding everything on the page, it still shows, but there isnt anything shown in customize menu.
Topic summary
A user encounters a persistent “featured product” (labeled “example product”) displaying in their store preview that cannot be removed or edited through the theme customizer.
Issue Details:
- The featured product appears in the store preview but is not visible in the customization menu
- Hiding all page elements does not remove it
- Refreshing both admin and preview pages did not resolve the issue
Troubleshooting Attempted:
- User provided store URL and password for assistance
- Support suggested navigating to Online Store > Themes > Customize, then finding the “Featured Product” section on the Collections page to either delete or hide it
Current Status:
- User followed the suggested steps but cannot locate the “Featured Product” section in the Collections page of the theme editor
- Screenshots were shared showing the discrepancy between what appears in preview versus the customizer
- Issue remains unresolved and requires further investigation
2 Likes
Hello @lcjx
Please share your store URL and password so I can check and update you.
Hi @lcjx
Did you refresh te admin, and also the preview? If it is would you mind sharing your store URL? Thanks!
hi, thanks for the reply. I refreshed both but i cant seem to find out where this “example product” is located. Here is the store url https://yjqzzu-ra.myshopify.com/
hey thanks for replying, heres the store url and password respectively.
https://yjqzzu-ra.myshopify.com/
bayffe
1 Like
Hi @lcjx
Do you want to delete the featured product section on the home page?
Hi @lcjx
steps:
- In your Shopify admin, go to Online Store > Themes.
- Click Customize for your current theme.
- Navigate to the Collections page in the theme editor.
- Find the “Featured Product” section or any relevant block.
- Either delete the section by selecting Remove Section, or hide it by unchecking its visibility.
hi, @devcoders
I have followed these steps but i cannot seem to find the “Featured Product” section in the Collections page.
It appears when i preview the store but not when i customize the store, i have also clicked Save.
Here is a screenshot for reference:
