featured product cannot be removed from store preview

Store Design

Topic summary

A user encounters a persistent “featured product” (labeled “example product”) displaying in their store preview that cannot be removed or edited through the theme customizer.

Issue Details:

  • The featured product appears in the store preview but is not visible in the customization menu
  • Hiding all page elements does not remove it
  • Refreshing both admin and preview pages did not resolve the issue

Troubleshooting Attempted:

  • User provided store URL and password for assistance
  • Support suggested navigating to Online Store > Themes > Customize, then finding the “Featured Product” section on the Collections page to either delete or hide it

Current Status:

  • User followed the suggested steps but cannot locate the “Featured Product” section in the Collections page of the theme editor
  • Screenshots were shared showing the discrepancy between what appears in preview versus the customizer
  • Issue remains unresolved and requires further investigation
Summarized with AI on November 5. AI used: claude-sonnet-4-5-20250929.
7

Hi @lcjx

steps:

  1. In your Shopify admin, go to Online Store > Themes.
  2. Click Customize for your current theme.
  3. Navigate to the Collections page in the theme editor.
  4. Find the “Featured Product” section or any relevant block.
  5. Either delete the section by selecting Remove Section, or hide it by unchecking its visibility.