hi, @devcoders
I have followed these steps but i cannot seem to find the “Featured Product” section in the Collections page.
It appears when i preview the store but not when i customize the store, i have also clicked Save.
Here is a screenshot for reference:
Topic summary
A user encounters a persistent “featured product” (labeled “example product”) displaying in their store preview that cannot be removed or edited through the theme customizer.
Issue Details:
- The featured product appears in the store preview but is not visible in the customization menu
- Hiding all page elements does not remove it
- Refreshing both admin and preview pages did not resolve the issue
Troubleshooting Attempted:
- User provided store URL and password for assistance
- Support suggested navigating to Online Store > Themes > Customize, then finding the “Featured Product” section on the Collections page to either delete or hide it
Current Status:
- User followed the suggested steps but cannot locate the “Featured Product” section in the Collections page of the theme editor
- Screenshots were shared showing the discrepancy between what appears in preview versus the customizer
- Issue remains unresolved and requires further investigation
