Filters does not work in Prestige Theme Help please.

Topic summary

A Shopify store owner reports that product filters broke after updating the Prestige theme, causing a significant drop in sales. Previously, filters worked using tags like “Colour_Blue” and “Shape_Rectangle,” with colors displaying as swatches and shapes as separate categories.

Current situation:

  • Approximately 1000 products affected
  • Filters had to be disabled
  • Customer experience and conversions negatively impacted
  • Screenshots provided showing desired vs. current state

Troubleshooting progress:

  • One responder offered paid assistance, which the original poster declined due to budget constraints
  • Another helper requested the site URL and asked the poster to re-enable filters for inspection
  • After enabling filters, the helper reports they appear to be working but requests clarification on the specific issue

Status: The discussion remains ongoing. The original poster seeks a solution that doesn’t require manually updating all products, and has been directed to official Prestige theme filtering documentation. The exact nature of the current filter malfunction needs further clarification.

Summarized with AI on November 3. AI used: claude-sonnet-4-5-20250929.

@artronauts yes i have checked its work can you please show me issue screenshots or video?