Filters not working

Store Design
,

Topic summary

A store owner reports that collection page filters are malfunctioning on desktop browsers. When selecting a filter type, no filter options appear (as shown in a screenshot).

Key details:

  • Issue occurs only on desktop; mobile works perfectly
  • Filters display normally after changing sort order or refreshing the page
  • Store credentials provided: shbqa.com (Theme: Dawn, Password: nwad)

Troubleshooting responses:

  • One user tested the filters and found them working fine
  • Another user suggests clearing browser cache and retesting, noting that filters work properly in Chrome and Safari

Status: The issue remains unresolved, with suggestions to verify browser-specific behavior and clear cache.

Summarized with AI on November 8. AI used: claude-sonnet-4-5-20250929.
1

My filter page is acting weird all of a sudden and I do not know what triggered the issue.

When opening my collections and trying to filter, no filters are shown after selecting the filter type, as seen here:

SHBQA_0-1719790070412.png
SHBQA_0-1719790070412.png1871×862 117 KB

But when I change the sort order, it works normally until the page is refreshed. Moreover, it works on mobile perfectly (the issue only happens on desktop).

URL: shbqa.com

Password: shabaqua

Theme: Dawn

2

Hi @SHBQA , I tried the filters and they are working fine.

3

Hi @SHBQA

What browser did you check and get the issue with?

I have checked your store in Chrome and Safari, and all works well.

Could you try to clear the browser cache and check again?