This is the number 1 report we use for accounting for all our clients. It is totally blank. I contacted support and am getting nothing… anyone notice this? This is an essential report for accounting
We noticed on 5/15/2025 it changed appareacnes. Ours was not blank but now there is no option to print or export the report. Again another sencesless update that makes changes for the worst.
share me a screenshot. We will check what is going on
From what I can see it is only blank if you’re accessing it using collaborator access. We have the same issue.
I have been on chat assistant 3 times with shopify telling them this - ironically 3 of our clients shopify summary report is not blank and works ( in the new style format). But for the other 75% of our clients - it is a totally blank report. They are trying to tell me that it is my collaborator settings and they need to add me as able to see the reports. I keep telling them I DO have those permissions and this was NOT a problem until May 9 when they updated this report. In fact, I can run all the other reports in the analytics section and they are not blank - ONLY the finance summary report. They are trying to insist still that we just don’t have access to that. We are getting really frustrated and hope this is resolved before month end work starts end of May. Most of our clients are on A2X - so we should still work - but we do like to do a 3 way reconciliation between QBO , A2X’s finance summary report and then Shopify’s finance summary report to make sure numbers match and we don’t have a mapping issue. This is a core report and the fact that you cannot talk to a single person at shopify help and they keep telling me it is resolved is beyond frustrating
Just FYI on the shopify finance report issue update - after hours and days with chat support - they were able to narrow down the problem for us. We have collaborator access, and for some reason, a lot of our clients, didn’t have the “dashboards” permission under analytics checked on and only had reported. It didn’t matter before the new updated report format and we could see all the reports - but with the new format - you have to have dashboard permission turned on to see it. So we had to request from our clients for them to edit our permissions and make sure “dashboards” under analytics was checked on. That solved the problem and now we can see the report and it isn’t blank for us. It is tedious as we had to go thru almost our entire client list and request they all do this for us - but it works now