Hello,
Recently I received an order that was flagged as being fraudulent. I contacted Shopify for help and suggested emailing the customer. I emailed the customer and the customer confirmed to purchase this order etc.
My question is, just in case of a chargeback, will this email be sufficient as the “evident”? because I would never know who was on the other side either (I am just thinking out loud).
What would you do in this situation?
Thanks
Candra