During the Florida Sales Tax Holiday (8/26-9/8), nearly all the dry dog food we sell is tax-exempt (providing it is $100 or less). There is no tax exemption for frozen food. But on many of our orders yesterday and today, frozen foods are not being taxed while dry dog food is being taxed. Support proposed that I simply refund the incorrect tax or charge additional fees to those orders that were exempted incorrectly. This can’t be an acceptable solution!
I was sure that our categories and product setup were done correctly; we spent awhile checking after the first tax holiday was such a mess. Now I am second-guessing our setup, but I have no way to know if it’s our fault or Shopify’s. I asked to see the tax rules being followed so I can determine where the problem is. Has anyone had this issue or have any guidance?