Footer stuck (It seems to be because of the template!)

Store Design
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Topic summary

A user is unable to customize their footer section and can only select preset options from their third-party theme. They cannot add new sections or modify the footer as expected.

Issue Details:

  • Footer customization is restricted to template presets only
  • No option to add sections or make custom changes
  • User seeks help to either unlock customization or revert to Shopify’s default footer
  • An image was shared showing the limited customization interface

Suggested Solution:
Updating the theme was recommended as a potential fix.

Status: The issue remains unresolved with no confirmation whether the theme update resolved the problem.

Summarized with AI on November 3. AI used: claude-sonnet-4-5-20250929.
1

I can’t customize my FOOTER in the slightest, I’m just told to choose the presets from the template I’ve chosen, there’s no option to add a section or anything.

Does anyone have any tips or can help me how I can remove this and bring back the original FOOTER from shopify?

Cant add anything to the footer
Cant add anything to the footer344×679 16.1 KB

2

Hi @Escobaar

Have you updated the theme yet?

If not, please try to update the theme to see if it works

Best,

Daisy

3

Hi @Escobaar

Is everything working yet ? I hope my solution is helpful :heart:

Best,

Daisy