Footer

Store Design
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Topic summary

A user is unable to display pages like “About Us,” “Terms & Conditions,” and “Shipping Information” in their Shopify store footer despite following standard setup procedures.

Initial troubleshooting steps provided:

  • Navigate to Online Store > Navigation in Shopify admin
  • Edit the Footer menu and add pages via “Add menu item”
  • Verify pages are published (not in draft mode)
  • Check theme customizer (Online Store > Themes > Customize > Footer) to ensure correct menu is assigned

The issue persists after the user confirms they’ve already completed these steps.

Advanced solutions suggested:

  • Verify footer menu is properly linked in Theme Editor > Footer Section
  • Check theme customizer settings for toggles like “Show pages” or “Show menu”
  • Edit footer.liquid code if necessary, ensuring the correct menu handle is referenced in the linklist loop
  • Clear browser cache and ensure theme is updated

Current status: The discussion remains open with an offer to make direct changes via collaborator code access if the problem continues.

Summarized with AI on November 1. AI used: claude-sonnet-4-5-20250929.
3

Thank you so much for your help! I have already followed all these steps, but they still don’t show up. I’m not sure what the issue could be.