For non-shippable products the text doesn't appear in order confirmation emails

Shopify Discussion
,

Topic summary

Custom text in order confirmation emails was missing for non-shippable products (in-person classes). The template contained a Liquid conditional {% if requires_shipping %} that limited the message to shippable orders.

Removing the conditional triggered a Liquid error: “‘endif’ is not a valid delimiter for capture tags. use endcapture,” indicating the if/endif block was placed inside a {% capture %}…{% endcapture %} block, causing mismatched tag delimiters. A code snippet of the notification template (central to the issue) showed the custom message captured as email_body with the shipping conditional inside it.

An attempted fix by pasting alternative code didn’t work. Final resolution: place the custom text above/outside the {% if requires_shipping %} conditional so it renders for both shippable and non-shippable orders. This achieves a single, consistent email for all customers.

Status: Resolved. No further action needed unless different messages are desired per shipping status.

Summarized with AI on January 2. AI used: gpt-5.
2

Hi @Hustle here it is, thank you!

{% capture email_title %}{{ customer.first_name }}, you’re amazing! Thank you for your order. {% endcapture %}
{% capture email_body %}
{% if requires_shipping %}

If you selected shipping please wait for an email with tracking information.

If local Ottawa pick up was available at checkout (upcoming show date) and you chose it, please wait for an email with instructions.

If you purchased a class please wait for an email with more information.

Thank you for supporting a small independent business!

Questions? Hit ‘reply’ to this email and we’ll be in contact with you within 2 business days.

{% endif %} {% endcapture %} {{ email_title }} .button__cell { background: {{ shop.email_accent_color }}; } a, a:hover, a:active, a:visited { color: {{ shop.email_accent_color }}; }
{%- if shop.email_logo_url %} {{ shop.name }} {%- else %}

{{ shop.name }}

{%- endif %} 		Order {{ order_name }}

{{ email_title }}

{{ email_body }}

{% if order_status_url %}
View your order
{% if shop.url %}
or Visit our store
{% endif %}

{% else %}
{% if shop.url %}

Visit our store
{% endif %}

{% endif %}

Order summary
{% for line in subtotal_line_items %} {% endfor %}
{% if line.image %} {% endif %} {% if line.product.title %} {% assign line_title = line.product.title %} {% else %} {% assign line_title = line.title %} {% endif %}

{% if line.quantity < line.quantity %}
{% capture line_display %} {{ line.quantity }} of {{ line.quantity }} {% endcapture %}
{% else %}
{% assign line_display = line.quantity %}
{% endif %}

{{ line_title }} × {{ line_display }}

{% if line.variant.title != ‘Default Title’ %}
{{ line.variant.title }}

{% endif %}

{% if line.refunded_quantity > 0 %}
Refunded
{% endif %}

{% if line.discount_allocations %}
{% for discount_allocation in line.discount_allocations %}
{% if discount_allocation.discount_application.target_selection != ‘all’ %}



{{ discount_allocation.discount_application.title | upcase }}
(-{{ discount_allocation.amount | money }})


{% endif %}
{% endfor %}
{% endif %}

 {% if line.original_line_price != line.final_line_price %} {{ line.original_line_price | money }} {% endif %}

{% if line.final_line_price > 0 %} {{ line.final_line_price | money }} {% else %} Free {% endif %}

{% for discount_application in discount_applications %} {% if discount_application.target_selection == 'all' %} {% capture discount_title %} {% if discount_application.title %} {{ discount_application.title | upcase }} {% else %} Discount {% endif %} {% endcapture %}

{% endif %}
{% endfor %}

{% if total_duties %}

{% endif %}

{% if total_tip and total_tip > 0 %}

{% endif %}

Discount {{ discount_title }}

-{{ discount_application.total_allocated_amount | money }}

Subtotal

{{ subtotal_price | money }}

Shipping

{{ shipping_price | money }}

Duties

{{ current_total_duties | money }}

Taxes

{{ tax_price | money }}

Tip

{{ total_tip | money }}

Total

{{ total_price | money_with_currency }}

{% if total_discounts > 0 %}

You saved {{ total_discounts | money }}

{% endif %}

{% assign transaction_size = 0 %}
{% assign transaction_amount = 0 %}
{% for transaction in transactions %}
{% if transaction.status == “success” %}
{% unless transaction.kind == “authorization” or transaction.kind == “void” %}
{% assign transaction_size = transaction_size | plus: 1 %}
{% assign transaction_amount = transaction_amount | plus: transaction.amount %}
{% endunless %}
{% endif %}
{% endfor %}

{% if transaction_size > 1 or transaction_amount < total_price %}

{% for transaction in transactions %}
{% if transaction.status == “success” and transaction.kind == “capture” or transaction.kind == “sale” %}
{% if transaction.payment_details.credit_card_company %}
{% capture transaction_name %}{{ transaction.payment_details.credit_card_company }} (ending in {{ transaction.payment_details.credit_card_last_four_digits }}){% endcapture %}
{% else %}
{% capture transaction_name %}{{ transaction.gateway_display_name }}{% endcapture %}
{% endif %}

{% endif %}
{% if transaction.kind == ‘refund’ %}
{% if transaction.payment_details.credit_card_company %}
{% assign refund_method_title = transaction.payment_details.credit_card_company %}
{% else %}
{% assign refund_method_title = transaction.gateway %}
{% endif %}

{% endif %}
{% endfor %}

{{transaction_name}}

{{ transaction.amount | money }}

Refund
{{ refund_method_title | capitalize }}

- {{ transaction.amount | money }}
{% endif %}

Customer information
{% if requires_shipping and shipping_address %}

{% endif %}

Shipping address

{{ shipping_address | format_address }}
{% if requires_shipping and shipping_address %} {% endif %} {% assign transaction_count = transactions | size %} {% if transaction_size > 0 %} {% endif %}

Shipping method

{{ shipping_method.title }}

Payment method

{% for transaction in transactions %} {% if transaction.status == "success" or transaction.status == "pending" %} {% if transaction.kind == "capture" or transaction.kind == "sale" %}

{% if transaction.payment_details.credit_card_company %} {% capture credit_card_url %}notifications/{{ transaction.payment_details.credit_card_company | downcase | replace: " ", "_" }}.png{% endcapture %} Payment method {% else %} {{ transaction.gateway_display_name }} — {{ transaction.amount | money }} {% endif %}

{% endif %} {% endif %} {% endfor %}

If you have any questions, reply to this email or contact us at {{ shop.email }}

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