Forgein Credit cards get declined

Topic summary

Issue: Customers in Austria and Sweden are experiencing instant credit card payment rejections when attempting to purchase from a Netherlands-based Shopify store.

Suspected Cause: The merchant believes international transactions may be blocked by customers’ banks, preventing cross-border payments.

Current Status: The problem is recurring despite multiple payment attempts. The merchant is seeking solutions or troubleshooting advice from the community to resolve these foreign credit card declines.

Summarized with AI on November 2. AI used: claude-sonnet-4-5-20250929.

As the title is saying, all of our customers trying to pay with an credit card get rejected instant, they try multiple times but it still doesn’t work. It could be due to their bank declining international transactions. We are having problems in Austria and Sweden for example while our store is located in The Netherlands. Does anybody have any solution for this?

Thanks a lot already