Form not redirecting

Topic summary

Issue: A “content with form” section submits and shows an on-page thank-you message; the requester wants it to redirect to a specific page for tracking. They’re using the Dawn theme and believed the form was a Shopify default.

Investigation: A helper asked whether the form was app-based or native and requested the page link. After checking the provided site, they determined the form is not Shopify’s default.

Outcome: The form is rendered by a third-party app—identified as Pipedrive (link provided by the helper).

Next steps: Redirect behavior needs to be configured or supported by the Pipedrive app. The recommendation is to contact the app’s support to enable or adjust post-submit redirection.

Status: Resolved with identification of the app responsible; next action is with Pipedrive. No theme-level (Dawn) change is indicated. An image was shared but not essential to the conclusion.

Summarized with AI on December 21. AI used: gpt-5.

I have “content with form” section on my website. When filling out the form and pressing submit, I get a thank-you notification on the same page. I want to change that so that I can be redirected to a designated page for tracking purposes.

How can I get that done? I’m using the dawn theme.

Hi @Ricardo1709 ,

The form displayed by app or Shopify default?

Please send me the page link, I will check it for you

It looks like a Shopify Default. Plushbeautyacademy.com

Hi @Ricardo1709 ,

I have checked and it is rendered by the app, so you need to contact the app directly, they will help you check it.

Hope it is clear to you

1 Like

Can you see what the name of the app it is?

Hi @Ricardo1709 ,

It is built by pipedrive, refer link

Hope it helps!