Foundations: Introduction to Working With Merchants quiz - impossible to pass?

Topic summary

Multiple users report difficulty achieving 10/10 on the Shopify Partner “Foundations: Introduction to Working With Merchants” quiz, suspecting at least one incorrect answer despite following course materials.

One participant identified a wrong answer; moderators removed the posted details to prevent sharing assessment answers. Another user confirmed the course is passable and earned the badge, noting some answers feel illogical.

Shopify staff responded by lowering the passing score to 90% in response to feedback and confirmed the issue is under investigation. They asked users not to share answers publicly and to contact support via help.shopify.com.

A dedicated feedback form was provided to report quiz problems with detailed context, and the original poster submitted feedback and completed the certification. Several others continue to struggle, often capped at 8/10 (80%), expressing frustration.

Clarification: the Foundations Certification is not mandatory to become a Shopify Partner. Resources for getting started with the Partner Program were shared.

Status: acknowledged issues, passing threshold adjusted, investigation ongoing; users are directed to support and the feedback form for assistance.

Summarized with AI on January 14. AI used: gpt-5.

Brilliant thanks!

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