Fraud by https://autumunfashion.shop/ its a fraud website supported by shopify and Ekart as delivery

Store Feedback

Topic summary

A customer reports receiving 2 torn cloth pieces instead of 2 ordered dresses after paying Rs. 1470 via Cash on Delivery through Ekart delivery service on January 31, 2023. The customer alleges autumunfashion.shop is a fraudulent website operating on Shopify’s platform.

Shopify’s Response:

  • Clarified they don’t manage individual stores directly—only provide the platform
  • Each store operates independently and handles its own fulfillment
  • Cannot confirm if the store is actually using Shopify
  • Takes fraudulent activity reports seriously and continuously reviews merchants for terms of service compliance

Recommended Actions:

  • Contact the store directly about the issue (possibility of genuine mistake)
  • Report the store to Shopify using their reporting link
  • Use the store’s contact page or reply to order confirmation emails

Status: Unresolved; customer advised to pursue direct resolution with merchant and file formal report.

Summarized with AI on November 23. AI used: claude-sonnet-4-5-20250929.
1

https://autumunfashion.shop/ its a fraud website supported by shopify and Ekart as delivery partners. Everyone please be aware

I have paid COD for 2 dresses of Rs. 1740 and received 2 torn cloth pieces, thru Ekart dated 31st January 2023 at Bangaluru.

2

Hi @Monika8

Welcome to the Shopify Community.

Thanks for explaining your situation - that certainly doesn’t sound ideal. It is never a nice experience when an online order doesn’t go as planned.

To clarify, we don’t manage any stores directly, so I have no way of accessing any of your order information. We are the platform that many businesses use for their online stores, but each store is an independent business that is responsible for their own sales and order fulfillment.

May I ask when you placed this order? There is a possibility that this was a genuine mistake by the store, and that they would be able to work with you to rectify this situation. It would be a good idea to contact the store directly to make them aware of your issue. You can do so by replying to any order confirmation emails that you have received. We also have more information here on our help center that explains the various ways you can get in touch with a store. Using the link that you provided, I found a contact page here that you can also use.

We do not support any fraudulent activity on the platform, and we take reports of this seriously. I cannot confirm if this store is using Shopify or not, however our various teams are constantly reviewing the stores that use our platform to ensure merchants are following our terms of use. If you would like to report the store to us, I invite you to do so by using this link.