Fraud do not shop with Florence London uk

Store Feedback
1

Bought goods from Florence London uk shopify is allowing them to trade through there platform I’ve just been robbed by them for £80 for counterfeit cheap goods yet site shows legit real items waited over 4 weeks aswell for item from shop in china

2

Hi @Philbrady

That definitely sounds like a frustrating experience, I’m sorry you had to deal with that.

You can let Shopify know about your concerns by reporting the store here: Report an issue with a merchant on Shopify. While Shopify can’t directly process refunds on a merchant’s behalf, they do review these reports and can take action if a store isn’t following their policies.

I hope it works out for you—keep us posted if you find a resolution or need more advice.

Good luck!

Daisy