Hi! This is in regards to ORDER 999191780!
I have sent multiple emails to Fido Tabby as they have taken 9.71 out of my account every week since the day I placed the order . The total was only 2.08, and I have email confirmation, but I have not recieved my order and I continue to be charged every week 9.71 without an explanation! Please help! I’ve changed my Apple Pay card number as well, but somehow they have a “
Token” per Apple Support , which is allowing them to keep taking the money! They have stolen over 40.00 from me and I still don’t have the product I ordered ! I think this is a scam
Because their shop page no longer has products on it !
Hey,
If you have been a victim of fraudulent activity, the best option is to report the Merchant on the official Shopify Report a merchant page.
Hi there @sweetlilredd so sorry for the inconveniences you are facing at the moment. As James has already replied, you should make a report to the official Shopify medium if you haven’t already and try to contact your payment services to see if the deductions can be put on hold or any other services.
Thank you all! Initially , there wasn’t an option for me to report the merchant . I ended up having to mark it as delivered ( although it was never delivered ) in order to even report it ! I also reached out to the support teams multiple times and it’s been a headache. I used my Apple Cash account as well and thankfully - but Apple has been trying to help. So far they have refunded me 2 of the charges - but because they have a token they can continue to take the money from me ! It’s been a mess and I’m so upset that I’ve gone through this. I’ve never had this issue before using Shopify! This order has been in transit since December 5th!
