Last week I was requested to submit proof of inventory and dealer invoices via email response from shopify fraud ops team. When i replied with the information the email bounced. I’ve reached out to support several times and they said it’s been escalated. it’s now past the deadline they gave me. I submited all other information but I have yet to get a working way to submit the last pieces. now all my payouts are witheld and I am underwater. what can I do? Do i need an attorney?
What was the full complete email address that sent it to you in the first place?
As a Shopify partner, don’t run for the hills just yet. This is typically a verification routing problem, not a denial. Request support to open your case once more and provide an alternate submission channel (secure upload link or Shopify inbox ticket attachment). Also resend documents as PDF files in your admin support ticket thread so they are logged.