True that madafakaaaa. Shopify could better there. Havent gotten orders from these though
Topic summary
A merchant is warning others about fraudulent orders sharing common characteristics: shipping/billing address “street, 10” and company name “tech”. The fraudsters use different IPs and emails for each order.
Main Grievances:
- Shopify charges transaction fees even on refunded fraudulent orders
- The built-in Fraud Control app has poor ratings and effectiveness
- Manual payment capture isn’t viable for high-volume stores
Key Development:
Shopify support initially promised to waive fees on fraudulent refunds and offer a session with “fraud prevention specialists.” However, when the merchant followed up, different support advisors denied these promises entirely, claiming no such specialists exist and refusing to waive any fees. The merchant provided screenshot evidence of the broken promise.
Other Merchants’ Experiences:
- One reported 7 fraudulent orders over two days with Brazilian names
- Suggestions to require customer login were dismissed as likely to increase cart abandonment
Status: Unresolved. The discussion reflects frustration with Shopify’s fraud protection tools and perceived lack of accountability. A community member shared a YouTube video about avoiding fraud-related fees.