Hello–there is a website that is taking money from people and not shipping items. They have a name and business similar to ours (however we only have a store front and do not sell online) so people are finding us on social media and Google and leaving nasty messages because they are not getting their orders. How can we get this fraudulent site reported and taken down??
Topic summary
A business owner is dealing with a fraudulent website using a similar name to their legitimate storefront-only business. The fake site is taking payments without shipping products, causing angry customers to mistakenly contact the real business through social media and Google.
Action Taken:
- The business owner reported the fraudulent site through Shopify’s official reporting tool
- Currently awaiting response/resolution from Shopify
Status: Ongoing issue with no resolution yet. The legitimate business continues to receive misdirected complaints while waiting for the fraudulent site to be addressed.
https://www.shopify.com/legal/tools/report-an-issue/report-a-merchant
try the link to report
Thank you. I have done this. Still waiting for results. =(