Hi, so currently I’m facing the following situation: I have 4 chargebacks from the same person, goods were delivered; we do have confirmation and photos of the goods being handed over.
There is no communication from the customer about whether something was wrong or not delivered. He doesn’t answer the phones and email.
.He tried to make another order, but something did not look right to me; the devices he ordered are not “matching”, so that was a random selection of devices. and all orders made with 4 different credit cards. And I asked for a bank transfer payment.
Obviously, no communication afterwards.
So now i have a chargeback from the bank saying that “name on the card and billing address doesn’t match?
How could I check it? This is a merchant’s responsibility, to do it as I can’t check those details. So that’s not my negligence; it is a merchant problem. We do pay for processing payment services, but look like they don’t do things properly, they don’t care.
What should I do next? Report case to the police as a fraud?
What to reply to the bank?
We have an address where good where delivered, so someone there was taking part of this procedure?
I’m a victim purposely crafted scam/fraud on a quite large sum of money (£5K)