I purchased an item through a shop that disappeared the next day. How do I contact Shopify to claim the money back as I believe they are liable for such limited due diligence. Shop name Fit By Rizz. Link below.
Topic summary
A user purchased an item from a Shopify store called “Fit By Rizz” that disappeared the next day, raising concerns about a potential scam. They’re seeking to recover their money and questioning Shopify’s liability.
Key Points:
- The store was likely shut down after being reported through Shopify’s merchant reporting tool for fraud
- Shopify is not liable for fraudulent merchants on their platform
- Users will not receive refunds directly from Shopify
Recommended Actions:
- Contact the bank immediately to attempt stopping the transaction
- Report the merchant through Shopify’s official fraud reporting form
- Recovery prospects appear limited
Broader Issue:
Fake and scam stores frequently appear on the platform, with community members expressing that Shopify should implement stronger protections for customers against fraudulent merchants.
2 Likes
Hi @Paulshacks
Welcome to the community, but sorry to hear about your case. There are too many fake/scam stores that pop out almost every day.
That shop disappeared most likely because it was reported on
https://www.shopify.com/legal/tools/report-an-issue/report-a-merchant
and Shopify closed it. You can try under Fraud and fill details.
You should first try with your bank to stop the transaction, but it is most likely a long shot. And no, Shopify is not liable, and you will not get money back from them. And I really think they should do something on their side to protect customers of stores where owners are scamming everyone.