Goal: Create a free shipping discount that applies only to a specific sales channel and excludes the Online Store (Shopify Advanced).
Context: In Shopify’s native discounts, free shipping automatically includes the Online Store. The user wants channel-specific targeting for the coupon and has not found any app that reliably enables this.
Attempts: User contacted Shopify support twice with no workable solution; searching the App Store did not help.
Shopify responses: Staff confirmed that free shipping discounts currently auto-apply to the Online Store and there is no known workaround to restrict them to a single sales channel. Feedback has been forwarded to developers. Support suggests contacting the Help Center for potential alternatives.
Status: Unresolved. No built-in or confirmed third-party method identified to limit free shipping to a specific sales channel only.
Next steps: Shopify has logged feedback; merchant may continue engaging support for any emerging alternatives, but no concrete solution is available now.
Hi friends,
When I create a free shipping discount within the discounts section of Shopify’s native dashboard, it automatically includes Online Store. However, I want a free shipping coupon that applies ONLY to a specific sales channel. I have Shopify Advanced. Please advise. Thank you!
P.S - have investigated multiple discounts apps and none of them appear to solve this problem so unless you personally have tried this please don’t recommend any discounts apps unless you know it works. Thanks!
Hi, @kbraly !
Thanks for getting in touch.
Just to share some context, , when creating a free shipping discount in Shopify’s native dashboard, it automatically applies to the Online Store. With that being said, I will be sure to share your feedback regarding this over to our developers. Feel free to get in touch with our team through the Help Center. Ask the chat assistant to contact support and it’ll guide you with your next steps on how to connect with a team member. From there, we can take a closer look for alternatives.
Hi @Mac_2 ! Thanks so much for your reply. I have unfortunately reached out to Shopify twice for solutions each time with no decent results. One said there was nothing they could think of, the other recommended “searching the App Store”. Well, if I had tried that and found success, I wouldn’t be here posting on the online forum. 
Hi, @kbraly
Thanks for that context!
Currently there isn’t a known work around for what you are trying to achieve. That being said, our team has submitted that feedback at your request.