Hello,
I have a store where I am getting internal server errors regularly for the last 2 months. On the safe side, I have also purchased a Shopify Plus account to improve the speed of the website.
Although after moving to a plus account I am getting this ridiculous issue frequently.
https://0r3exrvq8px9s1wf-49461854373.shopifypreview.com/
https://imgur.com/V2fqHLB
https://imgur.com/sNQF0Dt
I have Impulse 3.0.3 installed. Any suggestion would be appreciated.
Thank you in Advance!
It’s hard to say without investigating from the site and testing, but here are a couple things you could try to narrow it down:
Does this only happen to you, or other people? If only you, then it’s likely a connection or cache issue
Does this happen on your regular site or just preview mode? If only preview mode it might be similar to above
What are the exact steps to duplicate the issue. Share those steps with a developer to have them investigate each step of the process, usually if a developer can duplicate the issue they can investigate the code in that related place to solve the issue
Does it happen on all themes? You can test another theme to see if it’s a theme problem vs another problem.
I would start with those diagnostic steps, that should help you get closer to figuring out what the problem is.
If you need to hire professional help feel free to reach out to us at speedboostr.com/contact, our team works on Shopify sites every day.