Anyone else exhausted by the UI changes Shopify makes that leads to MAJOR headaches. They recently took out Vendor column when looking at product listing, now you have to click into each product to see the vendor name.
WHY would they take this feature out!? I just can’t wrap my head around the reasoning behind this and it creates such a headache.
Signed
- A very tired business owner
I fail to understand the reasoning behind most of the (unannounced) changes that are made. It means we have to waste business time fighting with customer support at Shopify to figure out how to use the system, even though we’ve been users for years. Last change (suddenly there are catalogs for Google) we found out - by accident while reaching out for a different issue - that our entire store had the catalog set to the wrong country! That explains why our sales DROPPED FOR AN ENTIRE MONTH. Come on - if you make MASSIVE changes, do it correctly and EMAIL YOUR USERS about it.
Shopify chat support is a huge waste of time and each time I use it I fume angrily while I’m forced to sit there wasting time, thinking that I should send an invoice to Shopify for my hourly rate. They ruined their customer experience with making us rely upon chat support (which, in my experience, is 9/10 times not helpful and just a waste of an hour or two of our lives).
Hi @sipliquor
Shopify does periodically clean up the UI to remove clutter, but it can break workflows. A workaround is to export the product list to CSV — the Vendor column is listed there — or install a bulk editor app to look up and filter by vendor without having to open each product one by one.
Totally get it Shopify support can be really hit or miss sometimes. Hope you’re able to get your issue sorted soon.