Hi @geekster
Normally, order status is automatically updated based on the location of the package, without manual marking. If the order is completed but still shows “On its way”, it may be due to the order status not being updated in time.
You can use TrackingMore to better synchronize tracking information. TrackingMore is an all-in-one order tracking app that provides 9 main statuses and up to 24 shipping sub-statuses, which can update the logistics track in real-time, refine the package journey, and update the status to “delivered” as soon as the shipment is completed.
Normally, we offer a 14-day free trial. If you’re interested, please use this link to review and download, we’ll extend your free trial from 14 to 30 days. If you have more questions, don’t hesitate to get in touch with our 24/7 customer service！