Fulfillment fails for order with both giftcard and physical products

Technical Q&A
1

Hi,

We are introducing giftcards to our product catalog, but are struggling with the fulfillment service. We have previously used the fulfillment service without specifying line items in order to fulfill the entire order. When we introduce giftcard we see that giftcard has a different fulfillment_service (“giftcard”) compared to other products (“manual”). We have tried to specify line_items, including both “fulfillment_service” = giftcard/manual and “giftcard” = true/false, but we still get HTTP 422 Unprocessable Entity, with error message “Cannot create fulfillment”.

Example payload (for order 4417302560934, X-request-ID: 096cd7d0-a269-4f15-8d90-31a31d71c8eb :disappointed_face:

{
    "fulfillment": {
        "location_id": 59520352422,
        "notify_customer": "false",
        "line_items": [
            {
                "id": "11139229581478",
                "fulfillment_service": "manual",
                "giftcard": "false"
            },
            {
                "id": "11139229614246",
                "fulfillment_service": "manual",
                "giftcard": "false"
            },
            {
                "id": "11139229647014",
                "fulfillment_service": "giftcard",
                "giftcard": "true"
            },
            {
                "id": "11139229679782",
                "fulfillment_service": "manual",
                "giftcard": "false"
            }
        ]
    }
}

How can we execute the fulfillment for orders containing both giftcard and physical products?

Br,

Kenneth

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