Hi there! I’m running a store and I chose PayPal as my payment gateway. I recently received my first order and PayPal keeps the money on hold, when I try to fulfill the order the request is declined. What do I do now to solve this issue, please?
Topic summary
Issue: Store’s first order paid via PayPal is on hold; attempting to send a fulfillment request gets declined.
Likely cause: A third‑party fulfillment service may require the order to be marked as paid before accepting it. A PayPal hold can leave the order in an unpaid status from the fulfillment system’s perspective.
Suggested actions:
- Clarify what “request is declined” means (which system shows the error, exact message).
- Mark the order as paid in the store admin, then resend the fulfillment request.
- Review the order timeline/comments for automatic decline details.
- Contact the fulfillment service to confirm their acceptance criteria and the specific reason for the decline.
Notes:
- “PayPal hold” = funds reserved pending verification/release; does not always mark the order as paid for third‑party systems.
Status: Unresolved; awaiting clarification and outcomes from the above steps.
You would have to clarify what you mean by “the request is declined” for someone to accurately assess this.
One guess is that you are saying that you click Request Fulfillment to a 3rd party fulfillment service, and they have a setup where the order needs to be marked paid for the fulfillment service to accept it, if that’s the case then you could try marking the order paid, then send the fulfillment request. If that doesn’t work, contact your fulfillment service and ask whey they declined it (or read the order timeline comments, maybe there is more info there).