Fulfillment Order ID missing or not created by Shopify

Shopify Plus
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Topic summary

A developer managing multiple Shopify stores via REST and GraphQL APIs encountered an issue where a new client’s store returned blank Fulfillment Order IDs when queried, preventing them from updating tracking numbers and other fulfillment data.

Problem identified:

  • Fulfillment Order IDs were not being generated/returned for one specific store
  • Other client stores with seemingly identical setups worked correctly

Resolution:

  • The issue was resolved by reviewing and activating all relevant app permissions in the new store
  • While the exact permission causing the problem wasn’t identified, enabling additional permissions fixed the API response
  • The developer confirmed the issue is now solved and fulfillment data is accessible
Summarized with AI on October 27. AI used: claude-sonnet-4-5-20250929.
1

I have 5 customer companies that I manage using Rest and in some cases GraphGL. I send fulfillment information and it works fine. However, the newest company I am dealing with has the following issue. When I query with the API to get the Fulfillment Order ID, it returns a blank and not the ID. I checked through their store and it seems to be setup exactly like my other customers stores. The other stores return the Fulfillment Order ID and I use it to update tracking numbers etc.

Can anyone offer any suggestions as to why the Fulfillment Order ID is not generated? Thanks Robert

2

Does your app have enough permissions in new store? https://shopify.dev/docs/api/admin-graphql/latest/queries/fulfillmentorders

3

Thanks Tim. I should have posted sooner today. I went through all the permissions earlier today, and activated everything I thought was even remotely relevant. I didn’t see anything that mentioned Fulfillment Order ID specifically that I hadn’t activated. but after I did that it worked. Still don’t know why specifically, but there must have been some permission that was required. Thanks for the reply, this is solved.