Fulfillment request notification template

Technical Q&A

Topic summary

A user is attempting to modify the Fulfillment request notification email template in Shopify to display additional product options from the Globo Options App, which should be stored in line.properties.

Current Issue:

  • The email sends correctly with all standard fields populated
  • However, the properties data does not print/display in the final email
  • The code includes a loop through line.properties but the output is missing

Troubleshooting Attempted:

  • Contacted both Globo Options App support and Shopify support without resolution
  • Code structure appears correct with proper Liquid syntax for checking and iterating through properties

Status: The issue remains unresolved. The user is seeking community help from anyone with experience accessing custom line item properties in Shopify email templates.

Summarized with AI on November 5. AI used: claude-sonnet-4-5-20250929.
1

Hello,

I am trying to alter the Fulfillment request notification mail template.
I am using the Globo Options App to get additional options for the items in the order.
According to the documentation this information should be stored in the line.properties.
Unfortunately I cannot get this to work.
I already contacted the app support and shopify support but they could not figure it out.
Maybe someone has experience and knows how to get this solved?
This is my code:


{{ service_name }},

Please fulfill order {{ name }}.

Total number of items: {{ fulfillment.item_count }}

Unique items: {{ fulfillment.fulfillment_line_items.size }}

**Items to fulfill:**

{% for line in fulfillment.fulfillment_line_items %}
  

Variant Title: {{ line.line_item.title }}

  

SKU: {{ line.line_item.sku }}

  

Quantity: {{ line.quantity }}

  

Grams: {{ line.line_item.grams }}

  

Vendor: {{ line.line_item.vendor }}

  {% unless line.properties == empty %}  
      {% for p in line.properties %} 
        

{{ p.first }}:{{ p.last }}

	
      {% endfor %}
  	{% endunless %} 
  

{% endfor %}
{% if shipping_address %}

**Shipping Address:**

{{ shipping_address.name }}{% if shipping_address.company %}
  {{ shipping_address.company }}{% endif %}

{{ shipping_address.address1 }}

{{ shipping_address.address2 }}

{{ shipping_address.city }}, {{ shipping_address.province }}

{{ shipping_address.zip }}

{{ shipping_address.country }}

{% if shipping_address.phone %}

Phone: {{ shipping_address.phone }}

{% endif %}
{% endif %}

**Shipping Method:**

{% if shipping_method %}{{ shipping_method.title }}{% else %}None{% endif %}

**Tracking Number:**

{% if fulfillment.tracking_number %}{{ fulfillment.tracking_number }}{% else %}None{% endif %}

**Customer Email:**

{{ email }}

Thank you,

{{ shop_name }}

Everything gets filled correctly when the mail is sent but the properties do not get printed.

Best regards,
Jan