Fulfillment service is not defined for your shop / Inventory policy is not included in the list

Technical Q&A
1

Hello,

I tried to import new products using CSV template but it just doesn’t work.

It throws the error as below:

There was an error importing your CSV file. After you fix the error, try importing the CSV file again.

  • Fulfillment service is not defined for your shop

  • Inventory policy is not included in the list

  • I fixed the errors, filling in the Inventory policy and Fulfillment service but still the error persists. Please advise how to fix it!

The link below is my template:

2

This link looks like a thorough checklist to go through:

To fix it, log into Shopify and go to Settings > Shipping and delivery > Custom order fulfillment. Look at the exact handle of each fulfillment service listed there. The value in your CSV’s Variant Fulfillment Service column must match one of those handles character-for-character

Here’s the info from Shopify: https://help.shopify.com/en/manual/products/import-export/using-csv#csv-file-description

3

Thanks for the response!

4

Happy to be able to help you!