Fulfillment Service with handle [#N/A] not found.

Shopify Apps

Topic summary

A user encountered an error message stating “Fulfillment Service with handle [#N/A] not found” when uploading a new product to Shopify. The system indicated only “manual” and “gift_card” are recognized as valid fulfillment services.

Root Cause:
The fulfillment service field in the upload file (likely CSV) contains an invalid “#N/A” value instead of a recognized option.

Recommended Solutions:

  • Check the import file’s “Fulfillment Service” column and replace “#N/A” with “manual” (for self-fulfillment) or another valid service
  • Manually edit the product in Shopify’s admin panel to set the fulfillment service to “manual”
  • If using third-party fulfillment, ensure the service is properly integrated via a Shopify app with its handle registered

Status: Solution provided; awaiting confirmation from the original poster.

Summarized with AI on October 30. AI used: claude-sonnet-4-5-20250929.
1

It showed " Fulfillment Service with handle [#N/A] not found. Available values: [manual, gift_card] " while I uploaded a new item to Shopify. Please help.

2

Hello @AndrewF0 ,

This error is telling you that Shopify can’t find a fulfillment service with the handle “[#N/A]”. Basically, Shopify only recognizes fulfillment services like “manual” or “gift_card” by default. If you’re uploading a new item and it’s showing “[#N/A]”, it usually means that the fulfillment service field in your CSV (or wherever you’re uploading from) isn’t set correctly.

Here’s what you can do:

  1. Check Your Import File or Data:
    Look for the “Fulfillment Service” column. If it’s showing “[#N/A]”, update that value to “manual” (if you’re fulfilling orders yourself) or another valid option. If you’re not using any third-party fulfillment, it should just be “manual”.

  2. Edit the Product Manually:
    If it’s just one product, try editing it in Shopify and change the Fulfillment Service to “manual” in the product details.

  3. Confirm Valid Handles:
    Shopify by default only accepts “manual” and “gift_card”. If you need another fulfillment service, that service must be properly integrated with Shopify (usually through an app) and have its handle registered.

Once you correct the value to a valid option, the error should go away.

Hope that helps! Let me know if you run into any other issues.

Best,
Carlos from Kudosi Reviews