When order is fulfilled with the courier Loomis, the tracking link that has been sent to the customer shows the location of another country. When we are logged onto shopify and click the fulfillment link, it takes us to the loomis website and shows correct departure city and country. Is this an issue with the location settings or through the selection of loomis in order fulfillment?
Check the shipping confirmation email template and see where that link is getting pulled from. Here are the available variables, for reference: https://help.shopify.com/en/manual/orders/notifications/email-variables#fulfillment-properties
Also check the link url that shows up in the email to the customer vs the url that you get in Shopify. That might provide some clues to why it’s different.