We’re having issues when sending a “fulfillmentCreate” API call, using the “trackingCompany” field. Some carriers are being carried across correctly, I suspect we’re using the wrong values.
This is what we see
| What we’re sending | What Shopify is showing in orders details |
|---|---|
| Colissimo | Colissimo |
| DPD | DPD UK |
| DPD_DE | |
| DHL | Australia Post |
| DHL_EXPRESS | Poste Italiane |
Please could someone help us with what we should be encoding, especially for DHL? Our DPD TNs are issued by the DE office, but we can’t get this working at all. Is there a list somewhere?
The impact of this is that customers are being sent shipped notifications with TNs, but the carrier they get a URL for is the incorrect one. This means that they can’t track their orders and they complain to us.