Fulfilment center don't see contact info

Hello everyone!
Here is our store lord-milano-shop We have a problem that our fulfilment center doesn’t see any customer info . They suggest that the problem can be with our plan (basic) Should we really upgrade our plan?

n the shopify guide on this page https://help.shopify.com/en/manual/apps/app-types/custom-apps, on this paragraph

Is written that to access Custom Level 2 PII apps, your store must be on the Shopify plan or higher.

Maybe we can add this possibility to our current plan?