Migrating to Shopify’s new split flow (order management + fulfillment service) results in fulfillment requests lacking key data compared to the previous setup.
Previously available fields (e.g., order_number, invoice/billing address, country code) are now missing. The current payload reportedly only includes a destination without a country code and excludes order identifiers and billing details needed for customs.
Additional missing line-item data includes:
The poster asks whether they are misconfiguring the new flow or if this is an intentional change by Shopify, and how to obtain these fields.
No answers or resolution yet; the discussion remains open with key questions about where to retrieve invoice address, country code, order number, and item-level data in the new fulfillment flow.
Hi All,
So I’m switching to the new flow with an order management part and a fulfillment service part.
In the past I had all information available, like order_number, invoice address (we need it for customs) and a country code in the address.
If we use the new flow, we only get a destination (without country code) and no information like order number or invoice address. Am I missing something, or is this really what shopify made of it?
Regards, Dries
Also information like SKU, price, tax, and so on is missing in de fulfillment lines. A fulfillment center needs this information.