When scanning an Australia Post tracking code in the fulfillment section of the Shopify mobile app, the number that is pulled into the app includes additional numbers before and after the tracking number. Additionally, the shipping carrier is not automatically recognized as Australia Post as it had been previously.
Currently, I need to manually edit all the scanned tracking numbers by removing the extra numbers.
I am aware that the additional numbers are, in fact, the article number of the satchel I am scanning. However, I haven’t changed my scanning method, and Australia Post hasn’t changed their satchels.
This issue started occurring around 10 days ago when Shopify made updates to the fulfillment section of the Shopify mobile app.
I have contacted Shopify support, but they don’t seem to be in any hurry to fix this issue. It’s very frustrating because manually editing every tracking number is time-consuming.
Thanks Alan71. Hopefully, anyone experiencing the same issue will comment on this post, and then Shopify might prioritize a solution! Shopify is deleting any social media comments regarding this or any other issue, so don’t go there!
I’ve been in contact with Shopify support and they are working on a solution. Here is their response-
Thanks for reaching out -
I’ve touched base with the developer who is working on implementing a fix for this issue. They’ve begun working on the fix - however they’ve noted to me that updates to the mobile App are subject to review by the Apple App Store / Android Play store - once an update is released, it can take time for the approval and subsequent availability for an update on the end-user’s device.
I’ll keep you updated each step of the way - from when our fix is implemented and shared with the app stores, as well as when they approve and release the update for you to access on your device.
Thank you once again for your patience as they work on this issue.
Note that it works perfectly fine on my brand new Iphone, but unfortunately It adds extra digits on an android.
I bought a POS-Mate barcode scanner for $199 to hopefully speed up fulfillment by scanning the QR Codes in at my computer throught the shopify fullfilment section, but that is producing the same issue, and even worse it automatically fulfills the order it as soon as you scan it and you dont get any time to edit the number!!
I just tried this morning scanning the QR code into the Auspost tracking webpage with my POS-Mate Scanner and interestingly enough it was also producing the extra digits, So i am now really confused as to why it would do that outside of shopify,
I noticed that the Shopify app has recently been updated (10th Aug). Sadly, the issue with tracking still hasn’t been fixed! It’s been more than a month since this issue started occurring and it’s causing much disruption to my business. Come on Shopify, this is ridiculous!
Thank you for getting in touch, and thank you so much for your patience.
I’ve reached out to our development team and asked for an update - as soon as they share context I’ll share with you immediately. I’ve also advocated for you and emphasized that this is a significant speed bump in your daily workflow.
In the meantime, don’t hesitate to reach out if you have any questions or concerns about this particular issue.
No recent updates from Shopify. They have updated the Shopify app for android several times but haven’t included a fix for the scanning issue. They dont realise how important it is to us so please reach out to Shopify support and also review the Shopify app in Google Play, comment on thier Facebook page etc.
No recent updates from Shopify. They have updated the Shopify app for android several times but haven’t included a fix for the scanning issue. They dont realise how important it is to us so please reach out to Shopify support and also review the Shopify app in Google Play, comment on thier Facebook page etc.
Thank you for getting in touch. I’ve reviewed the developer’s discussion on this issue and they have not yet implemented a fix. They’ll be working on a resolution as soon as they’re able to. Due to the variety of issues we see across the platform there are many factors that go into how quickly something is resolved, and we do rely on updates from them to pass on any new information.
In cases where the resolution takes a longer time it can seem like no work is being done, but the fact is we monitor all fixable issues and will see it through from start to finish. That update will be passed on as soon as we’re able to, and in the meantime I’m letting our team know the frustration here so we can work on improving the process as well.
Thank you for your patience as our team implements a fix.
Don’t hesitate to reach out if you have any questions or concerns about this particular issue.
Thank you for getting in touch. I’ve reviewed the developer’s discussion on this issue and they have not yet implemented a fix. They’ll be working on a resolution as soon as they’re able to. Due to the variety of issues we see across the platform there are many factors that go into how quickly something is resolved, and we do rely on updates from them to pass on any new information.
In cases where the resolution takes a longer time it can seem like no work is being done, but the fact is we monitor all fixable issues and will see it through from start to finish. That update will be passed on as soon as we’re able to, and in the meantime I’m letting our team know the frustration here so we can work on improving the process as well.
Thank you for your patience as our team implements a fix.
Don’t hesitate to reach out if you have any questions or concerns about this particular issue.
While the Shopify team is actively working to resolve the issue, have you considered using an app to generate an Australia Post shipping label directly from Shopify as a temporary solution?
This way, you can bypass the need to manually scan the tracking number, as the app will automatically add the tracking number as soon as the shipment label is generated.
After creating a label for an order using the MyPost Business service within the Australia Post Rates & Labels app, the fulfillment of the order occurs in Shopify, and the Tracking Number is subsequently updated automatically in the corresponding Shopify Order.