Hay there, i had signed up because in November or so shopify had a 3 months subscription for just 3 euros, now the time has come and i got charged the full amount before i was able to cancel, i still have 20 euros due to pay but i dont have the money and i dont know what to do since it wont let me cancel, do i have to pay the the last 20€?
Hi @Decton
Thank you for reaching out about this and I definitely understand how important it is to get this resolved.
You will need to contact our authenticated support channels so that our team can review the current billing fees and let you know the best way to close the store. Generally our billing system will attempt to charge for the bill three times and if it is unable to collect payment the store is automatically closed. If you wish to recover the store you would then need to pay the outstanding bill still owed and a new month’s subscription as well.
Our community support is not able to directly review merchant accounts so I can’t say where you are at right now in this process. To access our live support, please follow this link: Shopify Help Center. Next, you will want to follow the on screen prompts to sign in, choose your topic and issue and at the bottom of the help articles provided will be all available live support options.