I would like to contact Help Center, but due to the fact that my account is from Latin America y hard to me to have support…
Topic summary
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Issue: After pausing/canceling a Shopify subscription and returning, the customer’s domain (website address) purchased through Shopify is missing and urgently needed. They seek help to retrieve it.
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Possible cause/investigation: Support asks when the domain was set to expire and suggests it may simply need renewal. Account-specific checks can’t be done via the Community and require direct contact with Shopify Support.
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How to contact Support: Use the Help Center, type “Contact Support,” log in, and select an option. Support clarifies access is not restricted by location (Latin America included) and requests a screenshot if an error occurs when trying to connect.
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Action items: Confirm the domain’s expiration date and renew if applicable. If connection issues persist, provide a screenshot so Support can investigate; otherwise proceed through the Help Center for account review.
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Status: No resolution yet. The case remains open pending the user’s ability to contact Support or share a screenshot of the access issue.