Get/Update Evidence to Shopify Dispute via API

Shopify Discussion
1

I’m trying to update a dispute evidence submission using Python, but I keep getting a 404 “Not Found” error. Here’s what I’ve done so far:

  1. Created a Shopify account
  2. Set up a development store
  3. Created a custom app with the necessary access scope permissions
  4. Copied the access token and API keys from the app settings
  5. Opened a dispute for a purchase on the development store
  6. Tried using the Python requests module to interact with the API

I also tried using the curl command from the documentation but got the same error.

Here is the curl command I’m using:

curl -X GET "https://${shop_url}/admin/api/2024-10/shopify_payments/disputes/${disputeId}/dispute_evidences.json" \
-H "X-Shopify-Access-Token: ${access_token}" \
-H "Content-Type: application/json"

This returns the following error:

{ “errors”: “Not Found” }

I have verified the values for ${shop_url} and ${disputeId}, and I am confident they are correct. I’ve also checked the Shopify API version (2024-10) and ensured the access token has the right permissions.

Has anyone encountered a similar issue or can provide guidance on what could be wrong? Any help would be greatly appreciated!

2

You’ll probably want to use GraphQL instead. The REST API was deprecated in October of this year. Just get the ID and use mutation to update.

3

I have enabled all the scopes in my testing dev app. Still I am getting this error:

{
  "errors": [
    {
      "message": "Access denied for disputeEvidenceUpdate field. Required access: `write_shopify_payments_dispute_evidences` access scope. Also: The user must have `manage_orders_information` permission.",
      "locations": [
        {
          "line": 3,
          "column": 3
        }
      ],
      "path": [
        "disputeEvidenceUpdate"
      ],
      "extensions": {
        "code": "ACCESS_DENIED",
        "documentation": "https://shopify.dev/api/usage/access-scopes",
        "requiredAccess": "`write_shopify_payments_dispute_evidences` access scope. Also: The user must have `manage_orders_information` permission."
      }
    }
  ],
  "data": {
    "disputeEvidenceUpdate": null
  },
  "extensions": {
    "cost": {
      "requestedQueryCost": 12,
      "actualQueryCost": 10,
      "throttleStatus": {
        "maximumAvailable": 2000.0,
        "currentlyAvailable": 1990,
        "restoreRate": 100.0
      }
    }
  }
}
4

@Bug-Master any update?